Ford Motor Company announced a significant recall for 2011-2019 Ford Explorer vehicles in early January 2024. This recall, identified by NHTSA Recall No. 24V-031 and Ford’s internal Recall No. 24S02, involves nearly 1.9 million vehicles. The primary concern is that the A-pillar exterior trim on these vehicles may detach while driving, posing a potential road hazard.
Ford Explorer Recall Overview
Safety Recall Details:
Manufacturer: Ford Motor Company
Submission Date: January 19, 2024
NHTSA Recall No.: 24V-031
Manufacturer Recall No.: 24S02
Potentially Affected Vehicles: 1,889,110
Estimated Defective Percentage: 5%
Vehicle Model Years: 2011-2019 Ford Explorer
Vehicle Defect and Issues
The A-pillar trim, which is the exterior trim molding piece bordering the windshield, may detach due to improper assembly or repair. This can create a road hazard, increasing the risk of a crash. The recall affects vehicles produced between May 17, 2010, and March 3, 2019.
Chronology of Claims Reported:
The Office of Defects Investigation (ODI) launched PE23-001 on January 27, 2023, to examine claims of A-pillar trim panel detachment in 2011-2019 Ford Explorer models after receiving 164 owner complaints. The number of complaints has since risen to 671, including reports of a crash and two injuries. Some failures occurred at highway speeds, causing the trim to obstruct trailing vehicles.
Ford’s April 17, 2023, report to ODI cited 175 complaints and 14,162 warranty claims, attributing the defect to issues like faulty installation and damaged fasteners. As a result, Ford issued recall 24V-031 on January 19, 2024, to inspect and replace the trim panels with added adhesive.
Safety Concerns and Risks
A detached A-pillar trim can fall off while driving. If a structure detachment occurs, it can become a road hazard for other vehicles. This increases the likelihood of accidents as other drivers may need to take evasive actions to avoid the debris.
If your Ford Explorer is part of this recall, don’t wait. Get your vehicle inspected and repaired immediately.
Ford’s Remedy Program
Under Ford recalls and their customer satisfaction programs vehicles will be inspected and repaired as necessary. Authorized dealers will provide the inspection for A-pillar applique trim clip attachments that are not properly engaged or may be missing.
Particularly, the affected vehicles will undergo repairs involving a A-pillar trim replacement with added adhesive. Ford states, repairs including labor and parts will be provided free of charge, when parts are available. Owners will be notified via mail between March 13-25, 2024. Dealers were notified earlier, on January 22, 2024, to ensure they are prepared for the influx of affected vehicles.
How the Ford Explorer Recall Affects Vehicle Owners
If you own a 2011-2019 Ford Explorer, it’s crucial to have your vehicle inspected even if you haven’t experienced any issues with the A-pillar trim. Owners should be aware that if their vehicle is part of the Ford Explorer recall, a windshield trim molding item may detach and fly off while driving. Ford will provide the necessary repairs at no cost. For further assistance, contact Ford customer service at 1-866-436-7332 or visit your local Ford or Lincoln dealer.
The recall of nearly 1.9 million Ford Explorers highlights the importance of addressing potential safety issues promptly. Ensure your vehicle is inspected and repaired to avoid any risks.
Lemon Law Implications
Despite this recall, owners of 2011-2019 Ford Explorers may still qualify for a lemon law claim, especially if your vehicle has had repeated issues or has spent significant time in the shop for repairs. This means if your vehicle’s persistent problems go beyond the repairs performed for the Ford Explorer recall issue, you may still be eligible for compensation under lemon law.
If you face ongoing problems, consider pursuing a lemon law claim to protect your rights as a consumer. Lemon law criteria vary by state, with some states having specific timeframes for when issues must occur for a vehicle to qualify. If you suspect your car is a lemon and need help finding a lasting solution, don’t delay in pursuing this course of action.
If you continue to experience issues with your Ford vehicle, our lemon law attorneys can guide you through your options to obtain a favorable resolution!
For more information, contact LemonLawFirm.com and get your free case evaluation today. We’re here to help you navigate your rights and ensure you receive the compensation you deserve.